TravConsult specialises in International Customer Service and Tourism Development.

We help businesses maximise their service quality in order to increase sales to their international customers.  In particular, TravConsult programs focus on educating teams within the tourism industry to:

- better understand

- better engage & interact with

- and better look after & sell to

their customers from:

CHINA

INDIA

JAPAN

KOREA

as well as other regions in South East Asia.

We offer programs for each of  the above markets which cover:

Market Intelligence

Business Etiquette

International and Cross-cultural Customer Service

All programs are tailored to suit our client's needs and business outcomes utilising innovative approaches and the latest market information and consumer trends.

Our expertise lies in tourism related industries with our experience in the Chinese tourist market gaining us international recognition.

In 2004 TravConsult developed and launched the first "China Ready" Workshops  pioneering the education and development of Australia’s tourism industry to better understand and look after the emerging Chinese tourist market.

Since then, TravConsult has delivered a variety of “China Ready” Programs and Workshops for the Australian Government, Tourism Australia, state tourism organizations, regional tourism organizations, inbound tour operators, airports, hotels, resorts, casinos, tour operators, attractions, retail businesses, food & beverage operators and similar organizations internationally.

In 2008, TravConsult won the prestigious GOLD AWARD for Service Quality and Human Resource Development at the Chinese Tourists Welcoming Awards in Beijing, ahead of Switzerland Tourism (silver) & Avis China (bronze); TravConsult is the only Australian company to date, to have won an award at this event.

In December 2008, TravConsult was awarded the inaugural China Outbound Tourism Quality Label at the World Travel Market in London, in recognition of our knowledge of and expertise in the unique needs and expectations of Chinese tourists.

We continue to conduct ongoing research into each of our key international markets in order to provide clients with the most pertinent and useful information for strategic decision making and tourism development.
 

Contact Us

TravConsult can be contacted by any of the means listed on our contact page which is available here

Or you can Webmail us from here