"Our staff are now confident and willing to deal with guests of different nationalities and this is evident through the many and varied forms of positive correspondence that we receive."

Cross-Cultural Training

TravConsult's award-winning Cross-Cultural Training Programs have been used by leading international tourism suppliers.

Businesses such as hotels, airports, theme parks, attractions, casinos, restaurants, retail shopping centres and inbound tour operators have all benefited from TravConsult's work-place specific Programs.

With a strong emphasis on empowering all participants with the pertinent skills and knowledge they need and can use immediately in the work-place, TravConsult's Cross Cultural Training Programs indeed, cross cultures, exceed expectations and inspire teams!

Chinese Culture and Customer Service Training

Anticipating the need for a quality and industry-specific training product to help prepare tourism suppliers for the increasing number of inbound Chinese tourists, TravConsult has developed a Generic Chinese Customer Service Workshop that focuses on:

Creating an understanding of the Mainland Chinese people & why they behave the way they do

Increasing levels of tolerance by service providers for fundamental cross-cultural differences

Learning to provide better service to the Mainland Chinese market

Topics covered include, Chinese history, cross-cultural differences, the different market segments travelling, Chinese customer service expectations, basic pronunciation and tourism-specific words and expressions in Chinese (Mandarin).

To view in detail the objectives and outline of our

Chinese Culture and Customer Service Workshop,

please click on the button below.

PLEASE NOTE:

"TravConsult has received the most important quality sign

for the international Chinese Outbound market and has been recognised as one of the best practice achievers worldwide as

winner of the prestigious GOLD AWARD

for Service Quality and Human Resource Development

at the Chinese Tourists Welcoming Awards 2008 in Beijing."

and...

"TravConsult was one of the first 4 recipients globally

to receive the inaugural China Outbound Tourism Quality Label

-presented at the World Travel Market 2008 in London!"

Our blog, TravConsult China is an interactive, educational and informative place for business people, tourism and hospitality professionals, academics and those interested in learning more about Chinese culture, business and tourism.

With an estimated 35 million Indians estimated to be travelling abroad by 2020, India is becoming a priority source country for many nations chasing inbound tourists.

And as this phenomenon sweeps the world, Indian tourists are gaining a reputation for being astute travellers and spenders who search critically  for quality products and services at the best possible price.

However, as the tourism industry world wide knows, all tourists "are not the same" and Indian tourists are no different.

Anticipating the challenges and opportunities that Indian tourists bring to the tourism industry, TravConsult has developed an Indian Culture and Customer Service Training Program that focuses on educating tourism organisations and tourism suppliers at all levels on the cultural differences, consumer behaviour and service expectations of Indian tourists.

This unique program highlights and explains the impact  that the different regional background of Indian tourists has on their travel preferences and behaviour. Communicating with Indian tourists, interacting with them and giving them the best quality service is emphasized throughout this program.

To view in detail the objectives and outline of our

Indian Culture and Customer Service Workshop,

please click on the button below.

Launched in early 2009, Indian Culture and Customer Service Training Program has already received glowing feedback from the tourism industry with comments for example, as follows:

“We now have strategies that best suit our needs

in looking after Indian travelers.”

“Effective & useful; I gained understanding of why Indian tourists act and do the things they do.”

“I believe we are now more open-minded and

understanding of Indian culture.”

“Very involved; made me more comfortable

in dealing with Indian customers.”

Our blog, TravConsult India is an interactive, educational and informative place for business people, tourism and hospitality professionals, academics and those interested in learning more about Indian culture, business and tourism.

TravConsult's Japanese Customer Service Training is delivered in the form of Workshops utilising a dynamic and interactive style that makes learning user-friendly and immediately applicable in the workplace.

These Workshops empower management and front-line teams with the cultural knowledge and communication skills necessary to confidently and successfully interact with Japanese customers.

The main objectives of TravConsult's Japanese Customer Service Training are to:
 

        Improve Japanese customer satisfaction levels

        Enhance front-line management and staff productivity

        Increase your organisation's market share and bottom-line profits

TravConsult's Japanese Customer Service Training has been utilised by Japanese inbound tour operators, regional and industry-specific tourism organizations, accommodation properties, theme parks, airports, wineries, golf courses restaurants, retail outlets and shopping centres.

To view in detail the objectives and outline of our

Japanese Culture and Customer Service Workshop,

please click on the button below.

TravConsult designs and implements dynamic and interactive Japanese culture and business orientation Workshops and Coaching, tailored to your Japanese travel objectives. Consulting is also offered.

Our Japanese Culture and Business Coaching assists:

Athletes

Corporate Travellers

Entertainers

Leisure Travellers

Students

by empowering them with the cultural knowledge and communication skills to confidently build relationships and successfully interact in Japan.

According to a recent report to the Minister for Small Business and Tourism, Korea is one of Australia's fastest growing inbound tourism markets in terms of both visitor arrivals and economic value.

Responding to this trend, TravConsult has developed a Korean Culture and Customer Service Workshop which educates managers and their teams on the specific needs and service expectations of the Korean inbound market.

This generic Workshop, which can be utilised by all sectors of the tourism industry, focuses on:

Gaining a better cultural understanding of Korean visitors

Understanding how to meet & EXCEED the service expectations of Korean visitors

AND SPECIFICALLY

"WOWing" your Korean visitors and groups so they will recommend your service or product as the preferred choice!

Topics covered in the Korean Culture and Customer Service Workshop include: basic greetings in Korean, cross-cultural differences of your Korean visitors, Korean non-verbal communication, needs & expectations of Korean visitors etc.

Is your team prepared to look after the growing Korean inbound market?