"Trevor & Lilly  bring to the table a great deal of experience ..."

Business Profile

TravConsult  began operating in February 2002. Initially, its core business specialised in Japanese Customer Service Training for the tourism industry.

However, due to demand from organisations for personalised training in the professional and personal development of their teams, TravConsult began designing and facilitating "tailored training programs" that met the unique needs, objectives and strategies of individual businesses.

TravConsult's business coaching and dynamic training programs are now utilised by leading organisations  with a strong focus on "Cross Cultural Communication" and "Corporate Training and Development" .

The executive team of TravConsult is led by its founders, Trevor Lee, Managing Director, and Lilly Choi-Lee, General Manager.

TravConsult...

Trevor's Background:

Trevor has held senior positions in Indonesia, Japan and Australia that heavily integrate customer service, cross-cultural development and corporate management.

He held Operations Manager and Consultancy roles in hotels and resorts in Bali and also created and operated the first white-water rafting tours in Bali.

An avid surfer, Trevor contributed  magazine articles on the Balinese surfing community and safety issues in Bali. Trevor instigated & facilitated the first coaching and training of Balinese surfing competition judges for the surfing community in Bali.

Trevor's devotion to the martial arts took him to Japan where he broadened his study of both karate and Japanese culture. He instructed Business Communication and English for leading Japanese organisations including Sharp Electronics, Fuji and Sanwa Banks, Minolta Cameras.

He instructed the Announcers and Information Staff at Osaka Itami Airport before being contracted by World Air-Passenger Service based at Kansai International Airport.  There he designed and implemented a Customer Service Training Manual in English for the airport's Information Team.

While in Japan, Trevor completed his Business Degree in Tourism by researching the management strategies and customer service operations of Japanese luxury accommodation properties:  Grand Hyatt Osaka, New Otani Hotel Osaka, Miyako Hotel , Westin Hotel Osaka & the Royal Hotel Osaka. It was during this period that the concept for TravConsult was born.

In Australia, Trevor worked for the five-star Sheraton Mirage Gold Coast with his final role was as Assistant Manager overseeing operational issues in the General Manager’s absence.

Trevor speaks Bahasa Indonesian, Japanese & attempts to impress his Chinese mother-in-law with basic Cantonese.

Lilly's Background:

Lilly has a multi-cultural background.  Born in Papua New Guinea with a Chinese heritage, Lilly’s introduction to Japanese culture started in 1980 when she began studying karate in Australia. She earned a National title together with representative honors for Australia at several Asian Pacific Karate Championships held internationally.

Lilly’s first career was in the medical field as a diagnostic radiographer but in 1990 committed to an eight year sojourn of karate and culture study, travel and working in Japan.

Heading the English Specialist Program at one of Japan's largest private educational institutions, ECC International, Lilly led a multi-culturally diverse team of instructors in creating innovative training programs. 

Lilly continued studying karate and Japanese language & culture. She earned a Japan-certified Karate Instructor's certificate in 1991; one of only a handful ever awarded to non-Japanese women & achieved the rank of 4th Dan.  She represented West Japan at the Japan National Championships, winning a bronze medal. Lilly instructed karate to Japanese people of all ages and gave seminars.  She continued to seek perfection from a range of experienced instructors all over Japan.

To formalize her management skills, Lilly undertook a Business Degree in Tourism where she conducted research on major Japanese tourism organizations.

Lilly returned to Australia to complete her thesis on Customer Service by working at the Sheraton Mirage Gold Coast.

She combined her medical background and total service orientation and worked also as a Rehabilitation Case Manager for WorkCover Queensland.

Lilly now represents TravConsult as General Manager. She works closely with all clients creating and facilitating training programs and workshops in addition to consulting.

In her spare time, she practices yoga and karate & surfs with her husband & daughter at their local surf breaks.